Case studies

Operations that gained margin without replacing their core system

Every case below started with a measured bottleneck: manual work, systems that do not talk, or service that does not scale. What changed was the process, not the tool of the month.

In detail

Client

LinkIO

Healthcare and laboratories

linkio.dental/

The bottleneck: The laboratory ran on spreadsheets, phone calls and systems that did not talk to each other. Production, finance and service lived in different places, and every report required retyping.
What we did: We built a complete ERP — bank integration, financial management, production control, WhatsApp customer communication, reporting and scheduling — from concept to rollout.
What changed: The operation moved onto a single base: the order comes in, production sees it, finance reconciles it and the customer is served in the same flow.

Custom ERP
Bank integration
WhatsApp
Reporting

Aerial view of heavy machinery operating in an open-pit mine — Photo: Johannes Plenio / Pexels

Client under NDA

Global mining company

Mining

16cost centers
WhatsAppfield collection channel

The bottleneck: Service orders, operational indicators and employee index collection were recorded on paper and in spreadsheets spread across 16 cost centers. Closing the month depended on retyping and manual reconciliation.
What we did: End-to-end automation over WhatsApp with AI: opening and tracking service orders, collecting per-employee indices in the field, and automatically consolidating indicators per cost center.
What changed: Collection now happens at execution time, on the phone itself, and indicators are consolidated without parallel typing — traceable per cost center.